Yassine Akoudad

Managed comprehensive administrative processes, including handling customer files, subscriptions, and payment processing, ensuring accuracy and compliance for hundreds of accounts.

Resolved complex customer inquiries, complaints, and operational issues, enhancing service delivery and improving efficiency through streamlined problem-solving processes.

Coordinated seamlessly with technical, dispatch, and administrative teams to optimize operational workflows and ensure timely service delivery for critical issues.

Oversaw daily operational processes and reporting, ensuring meticulous follow-up and contributing to data-driven decision-making.

Managed comprehensive administrative follow-up for transport documents, trip reports, and customer files, ensuring accuracy and timely processing for daily operations.

Facilitated effective multilingual communication with clients, drivers, and external partners, resolving issues and optimizing logistical coordination.

Demonstrated strong adaptability by prioritizing tasks and responding swiftly to last-minute operational changes, maintaining workflow continuity.

Supported sales and key account teams through proactive telephone and written communication, enhancing client engagement and retention.

Streamlined order processing and delivery follow-up, ensuring timely fulfillment and maintaining strong customer relationships.

Developed and prepared professional quotes, product information, and commercial documents, aiding sales efforts and client presentations.

Coordinated effectively across logistics, marketing, and sales departments to ensure seamless operational flow and strategic alignment.

Provided comprehensive administrative support for logistics planning, optimizing operational efficiency and resource allocation.

Processed a high volume of orders, transport documents, and inventory data, maintaining accuracy and contributing to supply chain visibility.

Facilitated seamless communication with suppliers and internal departments, ensuring a continuous and efficient flow of goods.

Supported core production processes, contributing to enhanced quality and operational efficiency.

Accurately registered production data and generated comprehensive reports for supervisors, aiding informed decision-making.

Created and maintained SAP product information sheets, ensuring data integrity and system accuracy.

Developed daily Excel reports for stock and production, providing critical insights for inventory management and output planning.

Provided professional reception for visitors and drivers at a busy logistics hub, ensuring smooth entry and exit procedures.

Processed essential documents, badges, and incoming shipments, maintaining meticulous records and operational flow.

Delivered critical administrative support to the logistics team, managing communications via phone and email, and overseeing system administration.

Conducted thorough checks of CMR and waybills, including temperature verification, ensuring compliance and shipment integrity.

Managed the administrative processing of incoming and outgoing materials, ensuring accurate record-keeping and inventory control.

Provided essential support for logistics processes, including data registration and comprehensive reporting, to optimize supply chain operations.

Served as a primary point of contact for customer inquiries, delivering operational support and enhancing client satisfaction.

Delivered robust administrative support via email and telephone, ensuring efficient communication flow for multiple services.

Managed and scheduled appointments for diverse departments, optimizing resource allocation and service delivery.

Utilized CRM systems for efficient archiving and file management, alongside creating essential documents, enhancing data organization.

Analyzed and completed applications for various services, ensuring accuracy and compliance with departmental requirements.